In today’s world, most people want the freedom to create and share their own products and displays, which is why all packages include artist retouched, high-resolution digital files with unlimited print reproductions. HOWEVER, technology is technology. It is up to YOU to backup and to store your digital files. We highly recommend printing your favorite images to display, share, and treasure for years to come. Digital is great for instant gratification, printed products withstand the test of time.

Quality is top priority. With your package or collection purchase, you’ll have the option to add on: Gift Prints, Canvas Wrap, Wall Collections, Custom Cards, Session Books and Custom Designed Keepsake Albums at a special rate. We love creating custom products for our clients that they can cherish for years to come.

We will upload your images to our favorite lab and you'll be able to create and account and order quality prints and products to display and share with family and friends.

You will be presented with an online gallery 7 to 10 days after your photography session unless another timeline is agreed upon in advance. Your gallery will be password protected and available for 10 days. Feel free to share with your friends and family.

If you would like to hold off on your online gallery until you are ready to complete your package, please let Kaui know what date you’d like your gallery posted as it will only be available for 10 days.

No problem, we will be more than happy to repost your online gallery for a $100 re-posting fee. If you upgrade to the Keepsake Collection to include all your gallery images, your re-posing fee will be credited toward your order total.

If you would like to hold off on your online gallery until you are ready to complete your package, please let Kaui know what date you’d like your gallery posted as it will only be available for 7 days.

You’ll choose your favorite images from your online gallery. Once chosen, they will be artist retouched for you and delivered via a download link from Hightail.com within 14 days of choosing. If you do not download your files within the 14-day window or you loose your images, we will re-upload them for a $100 re-posting fee.

Please allow 3-4 weeks for delivery of your prints. Products will be delivered between 4-6 weeks. Your keepsake album is a custom designed piece, please allow up to 8 weeks for delivery. All items will be delivered to the address provided on your client information form unless otherwise specified during your ordering process.

Yes. You may download your files as many times as you want during your 14 days. It is recommended that you make multiple copies of your files and save them on multiple forms of media. Back them up onto a jump drive, and external drive, in the cloud or multiple clouds.

While we do cater to the digital era we live in, remember you have the rights to print your images. We HIGHLY RECOMMEND either ordering prints or products from Created by Kaui or printing out your favorites yourself. We will gladly upload your images to our favorite lab and you'll be able to create and account and order quality prints and products to display and share with family and friends.

It is our goal at Created by Kaui to always have a backup of all ordered files, but we guarantee to keep a copy of your ordered files on site for 1 year. After that, they will be moved off site. If you lose your files (meaning you lose multiple copies on multiple forms of media) within the year, Created by Kaui will be more than happy to re-upload them for a $100 re-upload fee. If it’s after the year and we are able to retrieve your files, we will upload them for a $175 processing and re-upload fee.